Refund Policy

Last updated: June 5, 2026

At Auto Computation, we provide professional website development, WordPress engineering, WooCommerce development, technical SEO, performance optimization, automation, custom software development, React/headless development, maintenance, and related digital services.

Because our services involve planning, consultation, design, development, technical setup, third-party resources, and implementation time, refund requests are reviewed based on the stage of the project and the amount of work already completed.

1. Full Refund Before Work Begins

A full refund may be issued only if the client cancels the project before any work has started.

For this policy, “work begins” means any project-related activity has started, including but not limited to:

• Discovery calls or project consultation
• Requirement analysis
• Strategy planning
• Technical research
• Website audit or SEO audit
• Wireframing or design preparation
• Development environment setup
• Hosting, server, WordPress, plugin, or theme setup
• Content review
• Automation or integration planning
• Any communication or execution related to starting the project

Once any of the above activities have started, the project will no longer qualify for a full refund.

2. Partial Refund During Early Stages

A partial refund may be considered if the project is cancelled during the early stages.

“Early stages” may include project planning, research, initial setup, design concepts, wireframes, audit preparation, development preparation, or other work completed before major delivery or implementation.

If a partial refund is approved, Auto Computation will deduct the value of completed work, time invested, consultation, planning, approved milestones, and any third-party costs already paid or committed.

The final refundable amount will depend on the actual progress of the project.

3. Milestone-Based Refund Rules

For projects divided into milestones, each completed, approved, or delivered milestone is non-refundable.

If the client cancels the project after one or more milestones have been completed, only the unused portion of future milestones that have not started may be considered for refund.

A milestone may be considered completed or approved when:

• The work has been delivered to the client
• The client has reviewed or accepted the work
• Payment has been released for that milestone
• The client has instructed Auto Computation to continue to the next stage
• The completed work has been uploaded, deployed, shared, or made available for review

Completed milestone payments cannot be refunded.

4. No Refund After Completion or Delivery

No refund will be issued once a project, task, milestone, audit, design, development work, optimization work, automation setup, or technical implementation has been completed and delivered.

Work is considered delivered when it has been shared, uploaded, deployed, submitted for review, sent to the client, or made available in any usable format.

This includes completed websites, design files, WordPress work, WooCommerce setup, SEO implementation, performance optimization, automation workflows, custom software modules, React/headless development, reports, audits, or support tasks.

5. Non-Refundable Items

The following items are strictly non-refundable:

• Domain name registration or renewal
• Hosting, server, CDN, or email hosting costs
• Premium plugins, themes, templates, or extensions
• Software licenses
• Paid APIs or third-party integrations
• Third-party tools, subscriptions, or SaaS services
• Stock images, fonts, icons, videos, or media assets
• Payment gateway fees or transaction charges
• Emergency work or urgent support tasks
• Consultation, strategy, research, audit, or planning time
• Completed design, development, SEO, automation, or optimization work
• Approved milestones or completed project phases
• Any third-party cost already paid on behalf of the client

These costs cannot be refunded because they are either paid to third parties or are based on completed professional time and service delivery.

6. Emergency Work and Consultation Time

Emergency work, urgent fixes, troubleshooting, consultation, technical advice, strategy sessions, audits, research, and planning time are non-refundable once provided.

This applies even if the client later decides not to continue with the full project.

7. Revisions and Dispute Process

If the client is not satisfied with the delivered work, the client should first request revisions or corrections within the agreed project scope.

Auto Computation will review the request and compare it with the approved scope of work, project agreement, milestone details, and communication history.

Reasonable corrections will be provided if the issue is within the agreed scope.

Refunds will not be issued for:

• Change-of-mind requests
• New requirements added after work has started
• Requests outside the approved scope
• Delays caused by missing client feedback, content, approval, or access
• Dissatisfaction caused by third-party tools, hosting, plugins, themes, or services
• Work already completed according to the approved scope

If a dispute occurs, both parties should first attempt to resolve it through written communication, revision review, milestone review, and scope comparison before any refund decision is made.

8. Client Delays and Missing Information

Refunds will not be issued if a project is delayed because the client does not provide required content, feedback, approvals, login access, hosting access, domain access, plugin/theme licenses, brand assets, or other necessary information on time.

Auto Computation may pause the project until the required information is provided.

9. Refund Request Process

To request a refund, the client must contact Auto Computation in writing at:

contact@autocomputation.com

The refund request should include:

• Project name
• Payment details
• Reason for the refund request
• Relevant communication or documents
• Details of the issue or dispute

Refund requests will be reviewed on a case-by-case basis.

10. Refund Processing Time

If a refund is approved, it will usually be processed within 7–14 business days.

The actual time may vary depending on the payment method, bank processing time, payment gateway rules, and any applicable third-party charges.

11. Final Decision

Auto Computation reserves the right to approve, partially approve, or reject any refund request based on the project status, completed work, milestone progress, agreed scope, time invested, third-party costs, and communication history.

This policy is intended to protect both the client and Auto Computation by ensuring a fair and transparent refund process.